Returns & Exchanges

RETURN AND EXCHANGE

We only accept return requests for goods purchased on our Website. For returns of products purchased from another retailer, please contact the original store of purchase.

HOW DO I RETURN/EXCHANGE AN ITEM?

To return a product please email us at info@americantourister.com.qa . We will strive to contact you within 3 – 5 business days with a Return Authorization and further instructions on how to return your goods.

WHAT IS THE RETURN POLICY?

7 days Return Policy
Changed your mind? It’s perfectly fine. Purchased products can be returned within 7 days of purchase. (Products must be sealed, unused and in a perfectly saleable condition with all accessories)

Free and Easy returns
We’ll take care of the returns process until we process your full refund. If you have paid by bank cards the bank charges will be deducted from your refund amount.

Easy Ways to Return A Product

1. Send us an email
Send an email to info@americantourister.com.qa with your order number and contact details. Our representative will contact you back to take you through the process.

You can receive your refund via any of the below Modes:

Refund to your bank account: Your amount will be refunded back to your bank account if you have made your payments by cards. Though this might take a bit longer due to banking processes and internal formalities.

Cash refund: This will be applied if you have made your payments by cash on delivery.

How long will it take to get my refund?
Most of the bank refunds take around 2-4 Weeks for processing due to internal and bank-related processes. Rest assured your money is safe!

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